Getting Started

Create your account

Head to admin.mercel.app/signup and enter your work email and a password (at least 8 characters with one number or symbol). You can also continue with Google, Apple, or X once those providers are enabled for your organization.

After you submit the form we'll create your account, but you won't be signed in yet — we first need to confirm that you own the email address.

Verify your email

Once you sign up, we send a verification link to the address you entered and route you to a "Check your email" page. Open the email and click Verify email — that link expires in 1 hour.

When you click the link we mark your address as verified, sign you in automatically, and drop you into Mercel.

If the email doesn't arrive within a minute or two, hit Resend email from the pending page (rate-limited to one send every 30 seconds). Wrong address? Click Sign up again to start over with the correct one.

If you try to sign in before verifying, Mercel will detect that your email is still unverified, re-send the verification link, and send you back to the pending page.

Next steps

Once you're verified and signed in, Mercel automatically creates your first organization and a default store. From there:

• Open Store settings to brand your storefront.
• Add your first products under Products.
• Invite teammates under Account → Members.

Manage your account

Your account settings live at Account → Profile and apply across every organization and store you belong to. Use this page to update how you sign in, secure your account, and review which devices are signed in.

Update your name and email

Edit your display name or sign-in email in the Identity card and click Save changes. Changing your email doesn't take effect immediately — we send a verification link to the new address and keep your existing email active until you click it. Until then the new address is shown as pending right under the field.

Change your password

Click Change password in the Identity header to open the change-password dialog. Enter your current password and a new one (at least 8 characters with one number or symbol). Saving signs out every other session so re-authentication is required everywhere else.

Turn on two-factor authentication

In the Two-factor authentication card, click Enable and scan the QR code with an authenticator app (1Password, Authy, Google Authenticator). Enter the 6-digit code to confirm enrollment. We'll then show one-time recovery codes — store them somewhere safe; they're the only way to sign in if you lose your device.

If your organization requires 2FA and you haven't enabled it yet, you'll be redirected to this page with a notice asking you to set it up before you can continue.

Add a passkey

Passkeys let you sign in with Touch ID, Face ID, or a hardware security key instead of a password. In the Passkeys card click Add passkey, follow your browser's prompt, and give the passkey a recognizable name (e.g. "MacBook Touch ID"). You can register multiple passkeys and remove any of them later from the same card.

Review and revoke active sessions

The Active sessions card lists every device currently signed into your account, with the device, browser, location, and last-active time. Your current session is marked This device. Click Revoke on any other row to sign that device out immediately, or Revoke all other sessions to sign out everywhere except the device you're on.

Delete your account

If you need to close your account, click Delete account in the Identity header. You'll be asked to type your email to confirm. Deleting your account removes you from every organization you belong to and is not reversible — transfer ownership of any organizations you own first.